{"id":1835,"date":"2021-05-19T16:09:47","date_gmt":"2021-05-19T09:09:47","guid":{"rendered":"https:\/\/dongphuccongso.com\/?p=1835"},"modified":"2025-05-12T09:34:44","modified_gmt":"2025-05-12T02:34:44","slug":"quy-trinh-lam-viec-cua-nhan-vien-buong-phong","status":"publish","type":"post","link":"https:\/\/dongphuccongso.com\/quy-trinh-lam-viec-cua-nhan-vien-buong-phong\/","title":{"rendered":"C\u00f4ng Vi\u1ec7c C\u1ee7a Nh\u00e2n Vi\u00ean Bu\u1ed3ng Ph\u00f2ng"},"content":{"rendered":"\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-black ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ffffff;color:#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ffffff;color:#ffffff\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/dongphuccongso.com\/quy-trinh-lam-viec-cua-nhan-vien-buong-phong\/#giai_doan_1_chuan_bi_don_khach\" >Giai \u0110o\u1ea1n 1 Chu\u1ea9n B\u1ecb \u0110\u00f3n Kh\u00e1ch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/dongphuccongso.com\/quy-trinh-lam-viec-cua-nhan-vien-buong-phong\/#giai_doan_2_phuc_vu_khach_trong_thoi_gian_luu_tru\" >Giai \u0110o\u1ea1n 2 Ph\u1ee5c V\u1ee5 Kh\u00e1ch Trong Th\u1eddi Gian L\u01b0u Tr\u00fa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/dongphuccongso.com\/quy-trinh-lam-viec-cua-nhan-vien-buong-phong\/#giai_doan_3_chuan_bi_cho_khach_tra_phong_roi_khach_san\" >Giai \u0110o\u1ea1n 3 Chu\u1ea9n B\u1ecb Cho Kh\u00e1ch Tr\u1ea3 Ph\u00f2ng, R\u1eddi Kh\u00e1ch S\u1ea1n<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"giai_doan_1_chuan_bi_don_khach\"><\/span><strong>Giai \u0110o\u1ea1n 1: Chu\u1ea9n B\u1ecb \u0110\u00f3n Kh\u00e1ch<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\"><strong>Nh\u1eadn giao ca:<\/strong> Nh\u00e2n vi\u00ean bu\u1ed3ng nh\u1eadn ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c t\u1eeb c\u1ea5p tr\u00ean v\u00e0o \u0111\u1ea7u ca l\u00e0m vi\u1ec7c.<\/span><\/p>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng chu\u1ea9n b\u1ecb c\u00f4ng c\u1ee5, d\u1ee5ng c\u1ee5 nh\u01b0 ga, v\u1ecf g\u1ed1i, v\u1ecf ch\u0103n, x\u00e0 ph\u00f2ng, d\u1ea7u t\u1eafm, d\u1ea7u g\u1ed9i \u0111\u1ea7u, b\u00e0n ch\u1ea3i, l\u01b0\u1ee3c, t\u0103m b\u00f4ng, kem \u0111\u00e1nh r\u0103ng, m\u0169 t\u1eafm, dao c\u1ea1o r\u00e2u, d\u0169a m\u00f3ng tay, m\u00e1y h\u00fat b\u1ee5i, ch\u1ed5i, c\u00e2y lau nh\u00e0, s\u1ecdt r\u00e1c\u2026<\/span><\/p>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\"><strong>D\u1ecdn ph\u00f2ng kh\u00e1ch<\/strong><\/span><\/p>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc khi d\u1ecdn ph\u00f2ng, nh\u00e2n vi\u00ean c\u1ea7n ki\u1ec3m tra xem ph\u00f2ng c\u00f3 kh\u00e1ch l\u01b0u tr\u00fa hay kh\u00f4ng, c\u00f3 treo bi\u1ec3n \u201cXin \u0111\u1eebng l\u00e0m phi\u1ec1n\u201d kh\u00f4ng. N\u1ebfu nh\u01b0 kh\u00f4ng c\u00f3 th\u00ec nh\u00e2n vi\u00ean b\u1eaft \u0111\u1ea7u d\u1ecdn ph\u00f2ng. Vi\u1ec7c d\u1ecdn ph\u00f2ng c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c ti\u00eau chu\u1ea9n c\u1ee5 th\u1ec3 cho t\u1eebng khu v\u1ef1c nh\u01b0 bu\u1ed3ng ng\u1ee7, ph\u00f2ng t\u1eafm, h\u1ec7 th\u1ed1ng trang thi\u1ebft b\u1ecb\u2026<\/span><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"483\" class=\"wp-image-2797\" src=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/2020_03_31______0d94b1344cc80b156dd573bb7fb83068-1.webp\" alt=\"\" srcset=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/2020_03_31______0d94b1344cc80b156dd573bb7fb83068-1.webp 724w, https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/2020_03_31______0d94b1344cc80b156dd573bb7fb83068-1-600x400.jpg 600w, https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/2020_03_31______0d94b1344cc80b156dd573bb7fb83068-1-510x340.jpg 510w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/figure>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"giai_doan_2_phuc_vu_khach_trong_thoi_gian_luu_tru\"><\/span><strong>Giai \u0110o\u1ea1n 2: Ph\u1ee5c V\u1ee5 Kh\u00e1ch Trong Th\u1eddi Gian L\u01b0u Tr\u00fa<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc khi kh\u00e1ch \u0111\u1ebfn, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng c\u1ea7n ki\u1ec3m tra th\u00f4ng tin kh\u00e1ch t\u1eeb b\u1ed9 ph\u1eadn L\u1ec5 t\u00e2n nh\u01b0 th\u1eddi gian check in, s\u1ed1 ng\u01b0\u1eddi, l\u01b0u \u00fd \u0111\u1eb7c bi\u1ec7t\u2026<\/span><\/p>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Khi kh\u00e1ch nh\u1eadn ph\u00f2ng, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng c\u1ea7n b\u00e0n giao t\u00e0i s\u1ea3n cho kh\u00e1ch, th\u00f4ng b\u00e1o n\u1ed9i quy quy \u0111\u1ecbnh, h\u1ed7 tr\u1ee3 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1c n\u1ebfu kh\u00e1ch c\u1ea7n.<\/span><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" class=\"wp-image-2798\" src=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/qua-trinh-chuan-bi-xe-day-cua-nhan-vien-buong-phong_1595493459-1.webp\" alt=\"\" srcset=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/qua-trinh-chuan-bi-xe-day-cua-nhan-vien-buong-phong_1595493459-1.webp 600w, https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/qua-trinh-chuan-bi-xe-day-cua-nhan-vien-buong-phong_1595493459-1-510x340.jpg 510w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"giai_doan_3_chuan_bi_cho_khach_tra_phong_roi_khach_san\"><\/span><strong>Giai \u0110o\u1ea1n 3: Chu\u1ea9n B\u1ecb Cho Kh\u00e1ch Tr\u1ea3 Ph\u00f2ng, R\u1eddi Kh\u00e1ch S\u1ea1n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Khi c\u00f3 th\u00f4ng tin vi\u1ec7c tr\u1ea3 ph\u00f2ng cho kh\u00e1ch, <a href=\"https:\/\/dongphuccongso.com\/dong-phuc-buong-phong\/\" data-type=\"URL\" data-id=\"https:\/\/dongphuccongso.com\/dong-phuc-buong-phong\/\">nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng<\/a> c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi l\u1ec5 t\u00e2n \u0111\u1ec3 ti\u1ebfn h\u00e0nh ki\u1ec3m tra ph\u00f2ng tr\u01b0\u1edbc khi kh\u00e1ch tr\u1ea3: ki\u1ec3m tra xem kh\u00e1ch c\u00f3 s\u1eed d\u1ee5ng c\u00e1c \u0111\u1ed3 d\u00f9ng t\u00ednh ph\u00ed hay kh\u00f4ng, thi\u1ebft b\u1ecb c\u00f3 h\u01b0 h\u1ecfng, v\u1eadt d\u1ee5ng c\u00f2n \u0111\u1ea7y \u0111\u1ee7 hay kh\u00f4ng\u2026<\/span><\/p>\r\n\r\n\r\n\r\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, vi\u1ec7c ki\u1ec3m tra \u0111\u1ed3 qu\u00ean c\u1ee7a kh\u00e1ch \u0111\u1ec3 tr\u1ea3 l\u1ea1i k\u1ecbp th\u1eddi c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 gi\u00fap cho kh\u00e1ch s\u1ea1n ghi \u0111i\u1ec3m v\u1edbi kh\u00e1ch.<\/span><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"511\" height=\"800\" class=\"wp-image-2799\" src=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/buong31-dongphuccongso-511x800-2.webp\" alt=\"\" srcset=\"https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/buong31-dongphuccongso-511x800-2.webp 511w, https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/buong31-dongphuccongso-511x800-2-256x400.jpg 256w, https:\/\/dongphuccongso.com\/wp-content\/uploads\/2023\/03\/buong31-dongphuccongso-511x800-2-510x798.jpg 510w\" sizes=\"auto, (max-width: 511px) 100vw, 511px\" \/><\/figure>\r\n","protected":false},"excerpt":{"rendered":"<p>Giai \u0110o\u1ea1n 1: Chu\u1ea9n B\u1ecb \u0110\u00f3n Kh\u00e1ch Nh\u1eadn giao ca: Nh\u00e2n vi\u00ean bu\u1ed3ng nh\u1eadn ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c t\u1eeb c\u1ea5p tr\u00ean v\u00e0o \u0111\u1ea7u ca l\u00e0m vi\u1ec7c. Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng chu\u1ea9n b\u1ecb c\u00f4ng c\u1ee5, d\u1ee5ng c\u1ee5 nh\u01b0 ga, v\u1ecf g\u1ed1i, v\u1ecf ch\u0103n, x\u00e0 ph\u00f2ng, d\u1ea7u t\u1eafm, d\u1ea7u g\u1ed9i \u0111\u1ea7u, b\u00e0n ch\u1ea3i,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"acf":[],"_links":{"self":[{"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/posts\/1835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/comments?post=1835"}],"version-history":[{"count":1,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/posts\/1835\/revisions"}],"predecessor-version":[{"id":28325,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/posts\/1835\/revisions\/28325"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/media\/2608"}],"wp:attachment":[{"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/media?parent=1835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/categories?post=1835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dongphuccongso.com\/wp-json\/wp\/v2\/tags?post=1835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}